Angry husband emails Arundel business 40 times demanding a refund

In October, Mary Carpenter ordered a 'super facialist' box - a package of beauty goods worth £24.99 - from the All Boxed Up website.

But after months of correspondence, the package did not arrive and her refund had not been processed, according to her husband Paul.

The 68-year-old had enough, so on Friday he sent the company the same email 40 times - entirely in capital letters - entitled "WHEN WILL YOU RESPOND!! - PLEASE REFUND ASAP..ORDER FROM OCTOBER".

In it, he said: "YOU HAVE IGNORED ALL HER E-MAILS WHICH IS DISGUSTING, CONSIDERING YOU STILL HAVE A WEBSITE OPEN SELLING ITEMS."

Speaking to the paper on Monday, the retired BBC studio audience manager said they had not had a response. He said: "I am angry and frustrated.

"Why aren't they giving us a response? They should be saying we're really sorry.

"If 40 emails doesn't get a response, there is something wrong."

According to Paul, Mary was told on December 20 that her delivery would not be arriving before Christmas, so a day later she asked for a refund.

On Thursday, January 17 - All Boxed Up's last email to the couple - they said that due to staff absence they could not process the refund at that time, and offered their 'sincere apologies'.

The company's office is listed on its website as Old Bank House in High Street, Arundel. When Paul called up, he said a staff member in the building told him the company had moved and did not leave a forwarding address, but someone was still collecting its post.